🏠 BYS Marketing – Digital Marketing Services Across India

🛠️ IT Support Services India | Complete Guide

Keep Your Business Running with Professional IT Support

Ensure smooth business operations with comprehensive IT support services. From help desk to managed IT, remote to on-site support – get reliable technical assistance when you need it.

Contact Rohan Chaudhary – IT Support Expert

📞 Mobile: +91 83838 94893

📧 Email: [email protected]

🌐 Website: https://bys.marketing

Experience: 8+ Years | Coverage: Pan India

> [!NOTE]

> Partner Network Services: BYS Marketing provides IT support services through our carefully vetted network of trusted IT support partners across India. We manage the entire process from setup to ongoing support, ensuring quality control, rapid response, and seamless execution while leveraging specialized expertise from our partner IT professionals and support teams. This allows us to offer comprehensive IT support solutions while maintaining our focus on digital marketing excellence.

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Related: Complete IT Infrastructure Guide for Indian Businesses

📊 IT Support Market in India (2026)

Market Statistics

Market Overview:

• IT Support Market Size: ₹25,000+ crore
• SMB Adoption: 65% use external IT support
• Growth Rate: 15% year-over-year
• Average Downtime Cost: ₹5,600/minute
• Support Ticket Volume: 50+ million/year

Support Channels:

Remote Support: 60%
On-Site Support: 25%
Help Desk: 10%
Self-Service: 5%

Common Issues:

Software Problems: 35%
Hardware Issues: 25%
Network Problems: 20%
Security Issues: 12%
User Training: 8%

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🎯 IT Support Services

1. Help Desk Support

What We Provide:

Level 1 Support (Basic):

Services:
- Password resets
- Account unlocks
- Basic troubleshooting
- Software installation
- Printer issues
- Email problems

Response Time: 15 minutes
Resolution Time: 1-2 hours
Availability: Business hours

Cost: ₹500-₹1,000 per user/month

Level 2 Support (Advanced):

Services:
- Complex troubleshooting
- Network issues
- Server problems
- Application errors
- Security incidents
- Escalation handling

Response Time: 30 minutes
Resolution Time: 4-8 hours
Availability: Business hours + on-call

Cost: ₹1,000-₹2,000 per user/month

Level 3 Support (Expert):

Services:
- System architecture
- Infrastructure design
- Complex integrations
- Performance optimization
- Disaster recovery
- Strategic planning

Response Time: 1 hour
Resolution Time: 24-48 hours
Availability: On-demand

Cost: ₹2,000-₹5,000 per user/month

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2. Remote Support

What We Offer:

Remote Desktop Support:

Tools:
- TeamViewer
- AnyDesk
- Remote Desktop Protocol
- LogMeIn
- Chrome Remote Desktop

Services:
- Screen sharing
- File transfer
- Remote control
- Session recording
- Multi-monitor support

Response Time: 10-15 minutes
Cost: ₹300-₹800 per incident

Remote Monitoring:

Monitoring:
- Server health
- Network performance
- Disk space
- CPU/memory usage
- Security threats
- Backup status

Alerts:
- Real-time notifications
- Email alerts
- SMS alerts
- Dashboard access

Cost: ₹2,000-₹5,000 per device/month

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3. On-Site Support

What We Provide:

Regular On-Site Visits:

Frequency:
- Weekly: ₹15,000-₹30,000/month
- Bi-weekly: ₹10,000-₹20,000/month
- Monthly: ₹5,000-₹12,000/month

Services:
- Hardware maintenance
- Software updates
- Network checks
- User training
- Preventive maintenance
- Documentation

Duration: 4-8 hours per visit

Emergency On-Site Support:

Response Time:
- Same day: ₹3,000-₹8,000
- 4-hour: ₹5,000-₹12,000
- 2-hour: ₹8,000-₹20,000

Services:
- Critical issue resolution
- Hardware replacement
- Data recovery
- Network restoration
- Server recovery

Coverage: Pan India (major cities)

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4. Managed IT Services

What We Manage:

Complete IT Management:

Includes:
- 24/7 monitoring
- Help desk support
- Remote support
- On-site support (monthly)
- Patch management
- Backup management
- Security management
- Vendor management
- IT strategy

Cost: ₹3,000-₹8,000 per user/month
Best For: 10-100 employees

Infrastructure Management:

Includes:
- Server management
- Network management
- Storage management
- Backup & disaster recovery
- Security management
- Performance optimization
- Capacity planning

Cost: ₹50,000-₹2,00,000/month
Best For: Medium to large businesses

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5. Specialized Support

What We Support:

Microsoft 365 Support:

Services:
- Email issues
- OneDrive problems
- Teams support
- SharePoint assistance
- License management
- Migration support

Cost: ₹500-₹1,500 per user/month

Cloud Support:

Platforms:
- AWS
- Azure
- Google Cloud
- DigitalOcean

Services:
- Cloud setup
- Migration
- Optimization
- Cost management
- Security
- Monitoring

Cost: ₹20,000-₹1,00,000/month

Network Support:

Services:
- Network design
- Router/switch configuration
- WiFi setup
- VPN configuration
- Firewall management
- Network monitoring

Cost: ₹15,000-₹75,000/month

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💰 IT Support Pricing

Package Pricing

Basic Support Package:

Includes:
- Help desk (business hours)
- Remote support
- Email support
- Knowledge base access
- Monthly reporting

Users: Up to 25
Response Time: 2 hours
Price: ₹15,000-₹30,000/month

Standard Support Package:

Includes:
- 24/7 help desk
- Remote support
- Monthly on-site visit
- Patch management
- Backup monitoring
- Security updates
- Monthly reporting

Users: Up to 50
Response Time: 1 hour
Price: ₹40,000-₹80,000/month

Premium Support Package:

Includes:
- 24/7 help desk
- Remote support
- Weekly on-site visits
- Proactive monitoring
- Patch management
- Backup management
- Security management
- IT strategy
- Quarterly reviews

Users: Up to 100
Response Time: 30 minutes
Price: ₹1,00,000-₹2,50,000/month

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🔧 Support Tools & Technologies

Remote Support Tools

Popular Tools:

TeamViewer:
- Cross-platform
- File transfer
- Session recording
Cost: ₹1,500-₹5,000/month

AnyDesk:
- Lightweight
- Fast connection
- Secure
Cost: ₹800-₹3,000/month

LogMeIn:
- Enterprise features
- Multi-monitor
- File sharing
Cost: ₹2,000-₹8,000/month

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Ticketing Systems

Help Desk Software:

Freshdesk:
- Ticket management
- Knowledge base
- Automation
Cost: ₹1,000-₹5,000/month

Zendesk:
- Multi-channel support
- Reporting
- Integrations
Cost: ₹1,500-₹8,000/month

ServiceNow:
- Enterprise ITSM
- Workflow automation
- Asset management
Cost: ₹5,000-₹50,000/month

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📈 Support Best Practices

Service Level Agreements (SLA)

Response Times:

Critical (P1):
- Response: 15 minutes
- Resolution: 4 hours
- Examples: Server down, network outage

High (P2):
- Response: 1 hour
- Resolution: 8 hours
- Examples: Email issues, application errors

Medium (P3):
- Response: 4 hours
- Resolution: 24 hours
- Examples: Software requests, minor bugs

Low (P4):
- Response: 8 hours
- Resolution: 48 hours
- Examples: Questions, feature requests

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Support Metrics

Key Performance Indicators:

✅ First Response Time
✅ Average Resolution Time
✅ First Contact Resolution Rate
✅ Customer Satisfaction Score
✅ Ticket Volume
✅ SLA Compliance Rate
✅ Escalation Rate

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📞 Ready to Get Reliable IT Support?

Ensure smooth business operations with professional IT support services. From help desk to managed IT – we manage everything through our trusted partner network.

Contact Rohan Chaudhary – IT Support Expert

📱 Call/WhatsApp: +91 83838 94893

📧 Email: [email protected]

🌐 Website: https://bys.marketing

8+ Years of IT Support Excellence

500+ Businesses Supported Across India

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Why Choose BYS Marketing for IT Support?

✅ Trusted Partner Network – Access to certified IT professionals

✅ 24/7 Availability – Round-the-clock support

✅ Fast Response – Quick issue resolution

✅ Proactive Monitoring – Prevent issues before they occur

✅ Transparent Pricing – No hidden costs

✅ Regular Reporting – Monthly performance updates

✅ Pan India Coverage – Support services nationwide

Don't let IT issues slow you down. Get professional IT support today.

📞 Call Now: +91 83838 94893

📧 Email: [email protected]

📚 Related Services & Guides

Explore more of our comprehensive guides:

• Complete IT Infrastructure Guide for Indian Businesses
• Cybersecurity Services India Complete Guide
• Network Infrastructure Services India Complete Guide

Main Guide: Complete IT Infrastructure Guide for Indian Businesses

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